We undertake various tasks aimed at treating all customers equally and strive to provide the best purchasing experience. We listen to the feedback of global customers who use Cokodive, providing a service that fosters intimacy and empathy.
By focusing on heartfelt services that bring happiness to both customers and the company, we aim to create an environment where both customers and team members can enjoy working. The goal of the Operation Group is to grow with its customers based on these values and services.
CS Team
Based on an understanding of the overall process, from ordering to delivery, and knowledge of the K-pop industry and products, we support B2C customer service (CS) and order and delivery customs clearance tasks. We communicate with customers through inbound ticket management and outbound ticket creation, resolving issues while supporting tasks according to real-time status. We manage CS manuals and protocols to support tasks aligned with the current situation. For efficient delivery management, a crucial element in e-commerce, we monitor delivery statuses and customs issues for each delivery company, ensuring that all customer orders reach safely and swiftly.
B2B Team
Based on an understanding of market-specific selling points and competitor analysis, we support B2B customer service (CS) and handle tasks, such as discovering new clients through global sales, establishing sales plans, and analyzing competitors. We focus on expanding sales by discovering and forming relationships with trading partners through B2B sales.
Service Team
We are responsible for managing various platforms, including OMS and WMS platforms utilized by Cokodive, as well as overseeing e-commerce operations management and handling development communication and coordination.